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Ignoring Patient Complaints Can Shrink Your Practice
Manage episode 360634446 series 1336774
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In this episode, we explore the idea that complaints are a gift rather than a curse! We discuss how listening to complaints can provide valuable insights and opportunities for improvement in your dental practice. We emphasize the importance of actively listening to trends in complaints, identifying common issues, and taking proactive steps to address them. We also highlight how making patients feel important by knowing them by name and acknowledging their feedback can significantly impact patient satisfaction and loyalty.
Listen in for more actionable tips on receiving feedback in your practice and how to shine a positive light on this valuable information!
172 episoade
Manage episode 360634446 series 1336774
Sponsors:
Do you need a new website or marketing agency, check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/
In this episode, we explore the idea that complaints are a gift rather than a curse! We discuss how listening to complaints can provide valuable insights and opportunities for improvement in your dental practice. We emphasize the importance of actively listening to trends in complaints, identifying common issues, and taking proactive steps to address them. We also highlight how making patients feel important by knowing them by name and acknowledging their feedback can significantly impact patient satisfaction and loyalty.
Listen in for more actionable tips on receiving feedback in your practice and how to shine a positive light on this valuable information!
172 episoade
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